Limitless by Suha
At Limitless by Suha, we want you to feel confident and beautiful in every outfit you purchase. We carefully select our collections to bring you elegant, stylish, and affordable women’s fashion. If you experience an issue with your order, we are here to help.
Please read our Returns & Exchange Policy before placing an order.
1. Return Eligibility
A return request may be accepted if:
- You receive a damaged, defective, or incorrect product.
- The item received differs significantly from the product ordered.
- The return request is submitted within 7 days of delivery.
To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.
2. Exchange Policy
We may offer exchanges for eligible products, subject to product availability.
- Exchange requests must be submitted within 7 days of delivery.
- Exchanges may be considered for size-related issues, defective products, damaged items, or incorrect products received.
- The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
- Exchanges are subject to stock availability. If the requested replacement is unavailable, our support team will discuss the available options with you.
3. Non-Returnable Products
For hygiene and product-protection reasons, the following items may not be eligible for return or exchange, except where required by applicable law:
- Products that have been worn, washed, altered, or damaged after delivery.
- Products without their original tags or packaging.
- Items damaged due to improper use or care.
- Products returned after the applicable return window.
- Products marked as Final Sale or Non-Returnable, where clearly stated on the product page.
Please check the product description and size details carefully before placing your order.
4. How to Request a Return or Exchange
To request a return or exchange:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number, product name, and reason for the request.
- Share clear photographs or videos showing the issue, if the product is damaged, defective, or incorrect.
- Wait for confirmation and instructions from our support team before sending the item back.
- Pack the product securely and follow the return instructions provided.
Products sent back without prior approval may not be accepted.
5. Refund Policy
If a return is approved, the refund will be processed according to the payment method and applicable refund procedures.
- Refunds for eligible prepaid orders will generally be issued to the original payment method.
- If an alternative refund method is necessary, our team will communicate the available options.
- Approved refunds will be initiated within 5–7 business days after the returned product has been received and inspected.
- The time taken for the amount to appear in your account may depend on your bank or payment provider.
- Shipping charges, if any, will be handled according to the applicable circumstances and legal requirements.
For Cash on Delivery (COD) orders, please contact our support team for instructions regarding an approved refund.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, where possible.
Please share your order number and clear photographs or videos of the product and its packaging so that we can investigate the issue and assist you with an appropriate resolution.
Eligible cases will be reviewed for a replacement, exchange, refund, or another suitable remedy, depending on the circumstances and applicable law.
7. Return Shipping Charges
- If a return or exchange is approved because we sent an incorrect, damaged, or defective product, we will communicate the applicable return-shipping arrangements.
- For other approved return or exchange requests, return shipping charges may be the customer’s responsibility, where permitted by applicable law.
- Any applicable shipping charges or deductions will be communicated before the return is finalized.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be available, and the applicable return policy will apply.
This does not affect any cancellation, refund, or other rights available to customers under applicable law.
9. Important Notes
- Product colours may vary slightly due to screen settings, lighting, and photography.
- Please check the size chart and product descriptions before ordering.
- Every return or exchange request will be reviewed individually.
- Nothing in this policy limits any rights or remedies available to customers under applicable law.
10. Contact Us
For return, exchange, or refund assistance, please contact:
Brand: Limitless by Suha
Email: [email]
Phone / WhatsApp:
Website: [website URL]
Customer Support Hours: [business hours]
We appreciate your trust in Limitless by Suha and thank you for shopping with us. Our goal is to make your shopping experience as elegant and enjoyable as our collections.